FAQs

Q - Will my animal be exercised daily?

A - Absolutely. It is incredibly important that all animals are exercised regularly when staying at Kooronya. Our property boasts extra large outdoor exercise yards where dogs are able to run and play in the sunshine. We have separate exercise facilities for small dogs. Our cattery has a purpose built indoor/outdoor exercise enclosure for your cat to play and stretch.

Q - Do you require vaccinations?

A - Yes. This is very important as we need to ensure the health and wellbeing of all animals who stay at Kooronya. All dogs must have a current C5 vaccination, whilst cats must have a current F3 vaccination.

Q - Can my pets be housed together?

A - Sure thing. If you would like, we are happy to kennel dogs from the same family in our large-sized indoor runs. If however, you would prefer your animals housed separately, we are happy to provide separate runs at no additional cost to you.

Please be aware that it is not possible to house a dog and cat together from the same family. Our kennel and cattery facilities are separate to ensure the comfort and safety of all animals in our care.

Q - Does Kooronya charge extra for holidays and peak periods?

A - Definitely Not! We pride ourselves on providing the same affordable rates year-round. We do not increase our prices during busy periods unlike many of our competitors. We do however, have minimum stay periods for Christmas and school holidays.

 

Q - Do you have a minimum stay requirement?

A - Yes. During school holidays, minimum stays are required. Please phone the office on (03) 5978 8686 for more details. In addition, deposits are required during these periods. See below for details.

Q - Do you require a deposit?

A - Yes. You will be required to pay a deposit when confirming the details of your stay. Your deposit will be deducted off your boarding charge, however it is non-refundable in the event of a cancellation.

Q - Do you charge extra for premium stay options?

A - No. Kooronya Boarding Kennel and Cattery is a 5 Star Pet Resort. At Kooronya, all pets are treated to a high standard. All animals are housed within our double brick, all indoor purpose-built facilities with heating and cooling. They are all treated to premium pet foods and exercised in our large exercise yards daily. We chose not to differentiate between the treatment of animals who stay with us.

Q - What do your prices include?

A - Our prices are charged on a daily rate. Animals should be collected by 11am to ensure they are not charged for additional time in the kennel. Our prices include GST, all food, and bedding used by your animal during their stay.

Q - Is your kennel easy to find?

A - Yes. We are located 10 minutes south of Frankston at 1510 Stumpy Gully Road, Moorooduc. Our kennels are situated between Bungower Road and Mornington-Tyabb Road. Access can be obtained via Moorooduc Highway or Peninsula Link. Melways Ref 147, E4.

Q - How do I make a booking?

A - Bookings are made via telephone on (03) 5978 8686. Please be aware that your booking may be subject to a non-refundable deposit and/or minimum stay.

Q - Can I arrange for Kooronya to pick-up and deliver my pets?

A - Certainly. We do provide a service whereby one of our experienced and trusted staff members can collect and deliver your pets from your home in our air-conditioned vehicle used for pet transfers. Please note that this service is only available on weekdays.. Please phone (03) 5978 8686 to discuss these requirements and any related charges.

Q  - What if my pet is fussy? Can I provide my own food?

A - Absolutely. The pet food provided by Kooronya is of premium quality and free from added salt, preservatives and colours. If you would prefer, you are welcome to provide your chosen food for your pet and we can accommodate your needs at no additional cost.

Q - Do you wash and groom dogs?

A - Yes. Dogs are washed and groomed in our purpose built wash bays with warm rainwater for a modest charge. Please talk to staff if you do not wish for your pet to be washed.

Q - How do you prevent Kennel Cough?

A - All dogs and cats must be currently vaccinated before they are able to stay in our facilities

Q - Do you have access to a vet?

A - Yes. We have a vet on call 24 hours per day, 7 days per week. Our staff are also on site 24 hours to ensure your pet's safety during their stay.

Q - Do you offer discounts?

A - Yes, we do offer discounts of 10% on long-term boarding stays of 28 days of more. Please discuss with management on (03) 5978 8686

Q - Does my pet need to be wormed?

A - Yes. It is a legal requirement that all pets who board in our facilities have been treated to prevent heart-worm and gastro-intestinal worm. Pets who are not up-to-date will be wormed upon arrival, at owner's expense.